Big Lots, Inc., a community retailer with more than 1,400 Big Lots stores across 47 states, is headquartered in Columbus, Ohio.

Table of Content

Incisiv Digital Performance Rank About Big Lots! Financial Year 2021: Key Takeaways Current Quarterly Performance Digital Timeline
 

Incisiv Digital Performance Rank

Overall Rank: Challenger

‍Research & Discovery: Leader

‍Online Ordering: Challenger

‍Fulfillment: Challenger

‍Service: Leader

 

About Big Lots!

Big Lots, Inc., a community retailer with more than 1,400 Big Lots stores across 47 states, is headquartered in Columbus, Ohio.

Number of stores: 1440
Number of states: 47

Source: About Us | Big Lots

 

‍Financial Year 2021: Key Takeaways

  • The net sales of the company decreased by 0.8% or $48.6 million 
  • Comparable sales for the e-commerce businesses and stores open for a minimum of 15 months declined by $152.2 million, or 2.5% 
  • Gross margin dollars fell by $100.4 million, while the gross margin rate fell by 130 basis points to 39.0% of net sales
  • Operating profit of the company for the year 2021 decreased by $616.7 million to $239.8 million
  • Company’s return on invested capital decreased from 48.4% to 14.9% 

Source: Annual Reports | Investors | Big Lots

 

Digital Timeline

2021
  • In 2021, the company launched new payment types on its website: Google Pay, Apple Pay, PayPal, and “Pay in 4”
  • In 2021, the company increased the total score count by 23 stores
  • Big Lots implemented a space planning tool for improving its merchandising analytics and insights
  • Added 18 more stores with ship-from-store capabilities to the e-commerce distribution network
  • This year, the company heavily invested in e-commerce analytics tools for improving testing capability and customer insights
2020
  • The company launched the curbside pickup feature supplementing the BOPIS (Buy Online Pickup In Store) program 
  • This company partnered with Instacart and PICKUP to enable same-day delivery
  • In 2020, the company increased the total score count by 4 stores
  • Added 600 bps to the customer satisfaction score, which is based on survey data, bringing it to about 81%
  • The company expanded the gift card offerings to its e-commerce platform and third-party gift card sellers
  • By putting in place ship-from-store capabilities in 47 of its stores, the company increased the distribution network for e-commerce sales
‍2019
  • The company planned to integrate in-store and e-commerce platform experiences by buy-online, pick-up in-store solution launch
  • Big Lots! launched its BOPIS program across the nation which has doubled the SKUs online
  • Under share repurchase program in 2019, the company acquired 1.3 million of its outstanding common shares for $50.0 million
2018
  • Under share repurchase program in 2018, the company acquired 2.4 million of its outstanding common shares for $100.0 million
  • In 2019, the BIG Rewards Program of the company had 17 million+ members
2017
  • The company launched BIG Rewards program, a loyalty program for incentivizing loyal customers and for creating new membership by highlighting new and specific features
  • This year, the company launched a new in-store shopping experience with its ‘Store of the Future’ concept
  • Under share repurchase program in 2017, the company acquired 3.1 million of its outstanding common shares for $150.0 million
2016
  • Launched the e-commerce platform in the spring of 2016

Source: Annual Reports | Investors | Big Lots