Headquartered in Seattle, Washington, United States, Amazon is one of the most successful customer-centric companies with revenues of $386.064 billion in the fiscal year 2021.


About Amazon

Headquartered in Seattle, Washington, United States, Amazon is one of the most successful customer-centric companies with revenues of $386.064 billion in the fiscal year 2021.

Number of Amazon Fresh stores: 30

Number of Amazon Go stores: 26

Number of Amazon Style: 1

Number of Whole Foods Market: 500

Source: Amazon Physical Stores | Find an Amazon store near you


Financial Year 2021: Key Takeaways

  • In 2021, the net corporate sales were $469.822 billion , up from $386.064 the previous year
  • In comparison to the same period the previous year, total firm revenues climbed by 22%
  • In 2021, the company's operating income was $24.9 billion
  • Amazon’s employee base grew to 614 with a stronger management team
  • Interest income in 2021 was around $448 million

Source: Amazon 2021-Annual-Report.pdf (q4cdn.com)

Current Quarterly Performance


Digital Timeline

  • Amazon’s North America and International Consumer revenue grew by 43% YoY in Q1 2021
  • By the end of 2021, Amazon had 253 fulfillment centers, 467 delivery stations, and 110 sortation centers in North America, also with 157 fulfillment centers, , 588 delivery stations, and 58 sortation centers across the globe
  • By 2021 end, Amazon can see the Cumulative Customer Accounts grew up to 1510000
  • Q1 witnessed Amazon Studios’ most successful award season uptil now and also for the first time a streaming service has won a best picture Golden Globe award from the Hollywood Foreign Press Association
  • Every Amazon device, including the FireTV, Kindle, Ring, Alexa/Echo, Blink, and Astro, is a work-in-progress that will continue to improve consumers' lives
  • Despite the pandemic, Whole Foods Market stores still remained open, supplying fresh food and other essential items to customers
  • Amazon also announced the AWS Diagnostic Development Initiative, which helps clients develop more accurate COVID-19 diagnostic solutions
  • AWS helped provide cloud computing infrastructure for one project in the United Kingdom that examines emergency department capacity, hospital occupancy levels, and patient wait times in order to assist the country's National Health Service in determining where resources should be allocated
  • As the pandemic continued, Canada, OTN, one of the globe's biggest virtual care networks, scaled its AWS-powered video service to match a 4,000 percent increase in demand to assist citizens
  • Following CDC recommendations, Amazon's Alexa health team created an experience that allowed US consumers to test their COVID-19 risk level at home
  • Amazon launched the first Just Walk Out Shopping facility grocery store Amazon Go Grocery in Seattle. This store’s checkout-free experience is made possible with the  technology Just Walk Out which is used in 25 Amazon Go stores across the US
  • There were almost 200 million Amazon Prime members globally in 2020
  • Amazon announced Fire TV as an update of its current 30 million active users
  • Amazon announced that more than 15,000 small and medium-sized businesses who are selling in Amazon’s stores in the U.S. surpassed $1 million in sales in 2019
  • Amazon announced its plans to bring Alexa to Brazil after 2019
  • Net sales increased by about 43% to $51 billion in Q1 from $35.7 billion in Q1 of 2017
  • While aiming to expand its infrastructure, AWS launched two Availability Zones and one Local Region in Osaka, Japan during the first quarter of 2018
  • By now, Amazon has 15 fulfillment centers in the US with power produced by solar panels which works towards its commitment  to host solar energy systems at 50 fulfillment centers by 2020
  • Thousands of clients are using SageMaker, which was created just 18 months ago, to construct machine learning models using AWS
  • Customers interacted with Alexa tens of billions times more in 2018 than in 2017, while developers increased the amount of Alexa skills to more than 80,000
  • In 2018, the number of Alexa-enabled devices more than doubled. Alexa is currently embedded into over 150 different items, ranging from PCs and headphones to smart home gadgets and cars
  • In 2017, global sellers’ sales grew by more than 50% worldwide which represents more than 25% of total third-party seller sales on Amazon
  • In 2017, Amazon signed an agreement to acquire an e-commerce company Souq Group Ltd for $580 million
  • The American Customer Satisfaction Index just released the findings of its annual survey, and customers placed Amazon first for the eighth year in a row
  • Amazon now has more than 100 million paying Prime subscribers worldwide, 13 years after its start. In 2017, Amazon Prime members worldwide shipped over five billion products, and far more new members embraced Prime than in any prior year — both globally and in the United States
  • Prime members in the United States now have access to limitless free two-day shipping more than 100 million items 
  • Amazon continues to improve Prime shipping, with Prime Free One-Day delivery and Prime Free Same-Day  now available in over 8,000 cities and towns. Prime Now is offered in over 50 cities in nine countries across the world
  • Amazon SageMaker, which drastically transforms the accessibility and convenience of use for regular developers to construct advanced machine learning models, was unveiled by AWS in 2017
  • Alexa currently has over 30,000 skills from third-party developers, and users can use it to control over 4,000 smart home devices from 1,200 different brands
  • Far-field voice recognition has increased by 15% in the last year, and Amazon has improved Alexa's spoken language understanding by over 25% in the last year in the United States, United Kingdom, and Germany, thanks to improvements in Alexa's machine learning components and the application of semi-supervised learning approaches
  • Amazon's all-new Echo, which has a better design, better sound, and a reduced price; Echo Plus, which has a built-in smart home hub; and Echo Spot, which is small and attractive with a circular screen, were all released in 2017
  • Amazon unveiled their new Fire TV, which features 4K Ultra HD and HDR, as well as the Fire HD 10 Tablet, which has a 1080p Full HD display
  • The all-new Kindle Oasis, Amazon's most advanced reader yet, was released to commemorate the Kindle's tenth anniversary
  • In 2017, Amazon Music Unlimited, the ad-free on-demand service, expanded to over 30 new countries, and membership has more than doubled in the last six months
  • In 2017, Amazon launched Prime Wardrobe, its first fashion-focused Prime benefit, which brings the fitting room to Prime members' homes so they can try on the latest designs before they buy
  • In January, Amazon Go, a new type of store that doesn't require you to check out, opened to the public in Seattle
  • Many huge companies have ventured online with reputable products and have invested significant time and resources in increasing brand awareness, traffic, and revenue. Amazon's goal is to consolidate and expand its current position fast, while also exploring online commerce prospects in other industries
  • For many years, Amazon has been involved in the practical use of machine learning. Several of this work is highly evident, such as the Amazon Go convenience store, Alexa, the cloud-based AI assistant, and Amazon's self-driving Prime Air delivery drones, which uses machine vision to reduce checkout lines
  • Demand forecasting, product and deal suggestions, product search ranking, merchandising placements, translations, fraud detection, and other Amazon algorithms are all powered by machine learning 
  • Amazon is delighted to minimize the costs and obstacles to machine learning and AI so that businesses of all sizes can benefit from these cutting-edge technologies
  • Additional services provided by Amazon include storage, compute, and database solutions,  digital content subscriptions, fulfilment, co-branded credit cards, publishing, and advertising 
  • Last year, Prime Membership increased by 51%, with 47 percent growth in the United States and even higher growth overseas, and now there are tens of millions of subscribers globally
  • Amazon fulfils client orders in a variety of ways, including their own fulfilment and delivery networks in North America and internationally, co-sourced and outsourced relationships in select areas, and digital delivery

Source:  Amazon.com, Inc. - Quarterly results

Amazon.com, Inc. - Annual reports, proxies and shareholder letters