Incisiv's annual Digital Maturity Benchmark assesses top grocery retailers' digital channel capabilities. The benchmark is composed of the top grocery retailers across 4 different industry sub-segments. This is a summary of the key findings of 2021.

Big Lots, Inc., a community retailer with more than 1,400 Big Lots stores across 47 states, is headquartered in Columbus, Ohio.

Headquartered in Goodlettsville, TN, Dollar General is one of the big supermarket players in the US, delivering goods to shoppers for more than 80 years now with annual revenue of $34.2 billion in 2021.

Carrefour currently operates 12,225 stores throughout more than 30 countries and had a revenue of over €80.7 billion in 2019 - more than half of which was generated outside of France.

Headquartered in Brampton, Ontario, Loblaws is one of the big players in the grocery retail industry in Canada with annual revenue of $53,170 million in 2021.

Headquartered in Hatfield, Hertfordshire, England, UK, Ocado Retail is a joint venture between Marks & Spencer Group and Ocado Group with annual revenue of £ 2289.9 million in 2021.

Operating as Sainsbury’s, J Sainsbury plc is the second-largest food chain in the UK, with a 16.0 percent market share in the supermarket industry.

Tesco, based in Welwyn Garden City, United Kingdom is one of the biggest grocery shops in the UK with revenue of £57,887m in the 2021 Fiscal year.

Headquartered in Issaquah, WA, Costco is a membership warehouse club, dedicated to bringing our members the best possible prices on quality brand-name merchandise.

Headquartered in Seattle, Washington, United States, Amazon is one of the most successful customer-centric companies with revenues of $386.064 billion in the fiscal year 2021.

Headquartered in Minneapolis, Minnesota, Target Corporation is among the top 10 retailers in the United States of America, with an FY2021 total revenue of nearly $106 billion.

BJ's Wholesale Club Holdings, Inc., or simply BJ's, is an American membership-only warehouse club company established in Westborough, Massachusetts.

Headquartered in Boise, Idaho, U.S., Albertsons is counted among the top leading food and drug retailers in the U.S., with the fiscal year 2021 sales of $72 billion. 

Headquartered in Arkansas, United States of America, Walmart Inc. generated USD 572.8 billion in total revenue in the fiscal year 2022, comprising primarily USD 567.8 billion in net sales.

The Kroger Co. (NYSE: KR) headquartered in Cincinnati, OH, is one of the world's largest food retailers, with fiscal 2021 sales of $137.9B.

Overall sales were flat, digital was up marginally. Average basket sizes were down to $166 post the July bump. Fewer grocers believe they need third-party platforms to succeed in digital.

Digital sales were nearly $10 billion, witnessing a 6.1% YoY growth. Basket sizes were up as shoppers ordered more items with large grocers. Third-party sales witnessed a decline of 22% YoY.

Digital sales in Q2 ($29.5 billion) declined slightly compared to Q1 results ($29.9 billion). Delivery sales are on the rise again. Orders were nearly evenly split between pickup and delivery in Q2, indicating a renewed interest in the convenience of home delivery.

Digital sales in May 2023 were nearly $10.0 billion. Digital sales in April 2023 were $9.9 billion. While digital sales witnessed a 19.8% YoY growth, they remained flat this year with only 1.1% MoM growth.

Q1 2023 digital sales at $29.9 billion accounted for 13.9% of overall grocery sales. The share of digital sales witnessed a slight dip of 0.9% in Q1 2023 compared to Q1 2022.

February 2023 digital sales at $9.8 billion accounted for 13.8% of overall grocery sales. Digital sales saw a marginal growth of 2.1% in February 2023, compared to February 2022.

Digital sales at the beginning of the year (Jan 2022) were 15.2% of total grocery sales. We've seen the share of digital decelerate over the last six months. However, digital sales are still on track to cross 20% of all grocery sales by 2026.

Ahold Delhaize has announced a solid start to the first quarter of fiscal year 2023, reflecting the trust and confidence customers have in its local brands. The company's international portfolio of leading local brands has provided operational bandwidth, financial stability, and the ability to navigate short-term market volatility effectively.

Kroger commenced the year with a strong performance in Q1 FY 2023, showcasing the effectiveness of its go-to-market strategy. Despite prevailing challenges such as high inflation, reduced SNAP dollars, and economic uncertainty, Kroger successfully navigated the landscape.

Amazon, the global e-commerce and technology giant, announced its impressive financial results for the first quarter of FY 2023. With a focus on revenue growth, cost optimization, and strategic investments, Amazon showcased its ability to adapt to changing market dynamics and customer demands.

In the first quarter of fiscal 2023, BJ's Wholesale Club showcased its strong performance and continued growth, underscoring the success of its member-centric model and strategic initiatives. The launch of the co-brand credit card program, aimed at driving higher member lifetime values and market share gains, played a significant role in achieving these milestones.

In the third quarter of fiscal 2023, Costco Wholesale Corporation demonstrated resilience and achieved significant milestones despite various challenges in the retail industry. Net sales for the quarter reached $52.6 billion, marking a 1.9% increase compared to $51.61 billion in the previous year's third quarter.

Total sales for Q1 increased by 0.5%, driven by flat comparable sales and the benefit of sales in new locations. Target's profitability exceeded expectations, even in the face of persistent inflation and rising interest rates.

Walmart has reported impressive achievements in the first quarter of fiscal year 2024. With a focus on driving sales growth, enhancing profitability, and leveraging its omnichannel model, Walmart has demonstrated strong performance across its global operations.

As prices continue to rise, consumers are becoming less brand loyal and increasingly open to trying new products, presenting an opportunity for savvy grocers.

Since the announcement of the ‘Leading with Fresh and Accelerating with Digital’ strategy at its 2020 Investor Day, Kroger has made significant progress. With no compromise on value, selection, quality, or convenience, Kroger offers customers a fresh, cost-effective, and seamless shopping experience.

Loblaw Companies Limited concluded the year with another quarter of steady operational and financial results. The company continued to produce robust earnings growth due to its emphasis on retail excellence and careful expenditure management.

Ocado revealed seven significant innovations last year under the umbrella name Ocado Re:Imagined, which the company expects to further alter the economics of the Ocado Smart Platform (OSP) for partners and Ocado Group.

Target's business strategy puts stores at the forefront of its flexible fulfillment approach, fulfilling more than 96% of total sales. In-store sales have increased from $84.9 billion in 2021 to $87.6 billion in 2022. Digital sales have increased from $19.7 billion in 2021 to $20.0 billion in 2022.

Walmart delivered a solid finish to the year, acting aggressively and quickly in the previous two quarters to offset the company's cost and inventory challenges last year. Walmart increased global sales by $38 billion in fiscal '23, surpassing $600 billion in revenue for the first time in its history.

Tesco turned the pages on a new chapter in 2022. With new strategic priorities and purpose, Tesco strives to build on its existing work and be even more competitive moving forward. Tesco’s group sales accounted for $65.8 billion, 3% up from $64.1 billion in 2021.

Through the years, Costco has kept its mission the same - to provide its members with quality goods and services at the lowest prices. With this mission, Costco continues to thrive despite a challenging business environment.

Most businesses struggled to keep up with unprecedented challenges when COVID-19 hit. However, Amazon’s customer-centric approach has helped the company differentiate itself from its contemporaries in difficult times, and the company continued to expand and grow significantly.

Average digital basket size is soaring, up nearly 40% year-over-year in January. Find out what is driving this massive increase.

As a company that is committed to providing a seamless customer experience with no compromise on quality, selection, or convenience, Kroger hit many milestones last year. Here is a look at some of Kroger’s major milestones.

Grocers expect to spend less on technology in 2023. Why are tech budgets being trimming, and where do grocers plan to invest in the next 12 months?

2022 was a tremulous year in grocery, with acquisitions, labor struggles, changing shopper demand, digital disruption, and more altering the competitive landscape. Look back at 2022 and benchmark your evolution against your peers.

Grocery Doppio spoke to a select group of grocery insiders and asked them what 2023 has in store for the evolving industry. Read their expert predictions for the coming year.

Food kit subscription retailer HelloFresh has been able to keep its price increases to a minimum, pacing behind the rest of the industry thanks to its innovative business model.

Today, Grocery Outlet Holding Corp. and Uber Technologies, Inc. announced the growth of their collaboration, boosting on-demand and prearranged grocery delivery across the nation.

With the launch of 16 new health clinics, Walmart Health has announced plans to provide communities in Florida with healthcare that is more convenient, accessible, and affordable.

North America's leading grocery tech company, Instacart, has launched an improved ad buying experience through the company's self-service interface, Ads Manager.

Grocery Doppio reports that digital sales created the $30 billion mark ($30.2 billion) in Q3, representing a 14.4% increase over Q2’s performance. On the surface, this rise in overall digital grocery value suggests that consumers are relying on digital for a larger percentage of their grocery shopping needs.

With the acquisition of Alert Innovation, Walmart has announced a development in the advancement of its supply chain and MFCs.

Find out how leading grocers like Kroger and Albertsons are adjusting their operational and strategic approaches to lessen inflation’s impact on consumers.

To stay competitive, grocers need to take category management to a whole new level. Here are some of the challenges that grocers face in category management.