Collection

Customer Loyalty

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Article

Why Grocers Must Adopt Dynamic Pricing for Growth and Customer Satisfaction

Explore the strategic imperative for grocers to embrace dynamic pricing in the competitive retail landscape. Discover the nuanced art of pricing strategies, AI's role in understanding shopper behavior, and the profound impact on customer satisfaction and loyalty.
Article

Omnichannel Shoppers Spend Much More Than Single-Channel Shoppers

On average, omnichannel grocery shoppers spend 1.5x more than their single-channel counterparts.
Article

The Future of AI in Loyalty: Enriching Experiential Customer Experiences

This article will delve into the legacy of old loyalty programs. With the evolving customer landscape, loyalty programs have to become more experiential to capture customers' engagement and fuel sales through loyalty programs.
Article

Grocer's Guide: 7 Strategies to Minimize the Impact of Inflation on Customers

This article examines how inflation is challenging grocers to balance affordability and consumer satisfaction amid rising food prices. It explores strategies like category optimization, omnichannel fulfillment, and transparency to navigate these challenges and emphasizes the role of technology in creating resilient, customer-centric grocery retail experiences.
Article

Albertsons Q2 FY 2023: Resilience and Growth Amid Challenges and Investments

In the second quarter of fiscal year 2023, Albertsons demonstrated a robust performance, achieving a 2.1% year-over-year revenue increase, with total revenues reaching $18.3 billion.
Article

What Makes a Digital Grocery Leader?

Discover the traits that set grocery leaders apart from the crowd and which dynamic omnichannel grocers are setting the pace for excellence.
Article

Fostering Loyalty: How Conversational AI Assistants Enrich the Customer Experience

Customer loyalty for the new-age consumer is data-driven, with options manifold. Kickstart your customer loyalty and close the loop with advanced conversational chatbots. Attune your chatbots to maximize your sales, augmenting the human resource to address complex queries.
Article

9 Can't-Miss Fundamentals When Choosing a Conversational Chatbot

Digital shoppers are the future, convenience is an expectation anywhere and anytime, and grocers need to revisit the medium of seamless interactions for this cohort of shoppers. Selecting a chatbot is expensive and all-consuming of resources. Deliberate research of the fundamentals is paramount before investing in the future of grocery retail.
Article

4 Benefits of Personalization in Digital Grocery Industry

Offering unique and tailored experiences to customers, or ‘personalization,’ is a critical capability that will separate the leaders from the laggards. This article looks at four key benefits of personalization in the digital grocery industry.