AI in Grocery Session Recap: Automating Grocery's Future‍

Shalmali Prakash
June 23, 2023
AI-in-Grocery-Automating-Grocery's Future

At a Glance

  • Grocery Doppio’s "AI in Grocery" virtual event featured an engaging panel discussion
  • The session focused on the current state of automation in grocery stores and the boundless possibilities that arise when artificial intelligence (AI) is integrated into the enterprise
  • Discussion was led by our expert panelists, Amanda Oren (Good Food Holdings), James Frank (Toshiba), and Tim Denman (Grocery Doppio)


In the dynamic landscape of the grocery industry, automation has emerged as a transformative force, revolutionizing the in-store experience and redefining customer expectations.

Panel Discussion Overview

Led by our expert panelists, the session delved into the evolving realm of store automation, unveiling its benefits, challenges, and the role of AI in shaping the future of grocery retail.

The Impact of AI in Grocery

According to the recent Grocery Doppio ‘Impact of AI in Grocery’ report, several key statistics highlight the influence of AI and automation in the grocery sector.

Key Findings

  • 18% of all current tasks could be replaced through automation and robotics.
  • 81% of grocers say that the supply chain and logistics offer the biggest opportunity for automation and robotics.
  • There will be a 23% increase in the productivity of ‘creative’ tasks due to AI-based augmentation or assists.

How AI Helps Grocers

The panelists discussed how AI can assist grocers in various aspects, from revenue generation to inventory management.

Revenue Generation and Inventory Management

  • Using cameras for detecting out-of-stocks and improving inventory management.
  • Robots for addressing out-of-stocks and reordering, despite consumer acceptance challenges.
  • Electronic shelf labeling for dynamic pricing and labor cost savings.
  • Smart carts for real-time item tracking and seamless payment.

Addressing Theft and Loss Prevention

James Frank highlighted advancements in computer vision and AI for loss prevention, maintaining customer experience while combating shrinkage.

AI's Role in Loss Prevention

  • Leveraging computer vision technology to reduce loss in retail.
  • Implementing edge-based cameras at self-checkout systems.
  • Balancing loss prevention with customer experience.

Good Foods' AI Automation Initiatives

Amanda Oren discussed Good Foods' approach to implementing AI technologies across their operations.

Proof of Concepts and Pilots

  • Electronic shelf labels showing significant ROI.
  • Cameras for in-stock level monitoring.
  • Pilots with smart carts in partnership with Instacart and Veeve.

Future Directions

  • Newer versions of smart carts incorporating scales for random weight items.

Micro Fulfillment Centers and the Grocery Experience

James Frank addressed the challenges and opportunities of micro fulfillment centers in the grocery sector.

Preserving the Grocery Shopping Experience

  • The importance of tactile experiences and product discovery in grocery shopping.

Staying Informed on AI Developments

The panelists shared insights on how individuals can keep abreast of AI advancements and apply them effectively in the grocery industry.

Learning and Networking

  • Attending conferences like GroceryShop for insights and trends.
  • Networking with industry professionals.

Distinguishing Between Hype and Advancements

  • Finding trusted sources and analyzing information for realistic advancements.

Next Steps for Retailers and Grocers

In the next 90 days, panelists outlined steps for retailers and grocers to implement AI technologies effectively.

Identifying Pain Points and Solutions

  • Analyzing business challenges and identifying AI solutions.
  • Leveraging computer vision and AI for deeper operational insights.

For a deeper dive into the transformative impact of AI in the grocery sector, we invite you to watch our complete webinar on the topic.

Watch Webinar